November 12, 2026
11:00AM - 12:00PM

Webinar: The Role of Client Experience in Driving Revenue

Virtual

The Role of Client Experience in Driving Revenue – Client Experience is viewed as one of the most important, if not the most important, approaches to AEC business development and marketing over the next decade. This program will cover the Client Experience and the critical role it plays in revenue creation, including the various aspects and touch points an organization has with a client and how to be more strategic and intentional in creating value through each and every stage of a relationship. 

After attending this webinar, participants will:

• Understand Client Experience and the critical role it plays in revenue creation.
• Recognize and map the journey a client takes with their firm.
• Incorporate Client Experience strategies into marketing, business development, and project delivery.